What works, what doesn't, and how to ship a Tamil-first inbound voice agent without sounding like a robot.
We've shipped voice agents in Tamil, Hindi and English. Tamil is by far the trickiest — but it's also where the impact is biggest, because most service providers haven't been able to automate it yet.
The three things that matter most are voice latency (<800ms round-trip), code-switching tolerance (most Tamil callers mix English freely), and intent-rich prompts. We use Deepgram for ASR, ElevenLabs voices for TTS, and a custom LLM prompt that explicitly handles 'thanglish' transitions.
We've found that customers don't mind talking to a bot — they mind being mis-understood. So our agents are tuned to say 'I want to make sure I understand — you're asking about X, right?' before taking any action. This raises perceived intelligence dramatically.
The result: clients running our voice agent on inbound calls auto-resolve 60–80% of routine queries, and route the rest to humans with full context. Humans pick up the call already knowing why the customer is on the line.
Want this for your business?
We can implement it for you in 2–6 weeks.
Book a 30-min strategy call — we'll come back with a fixed-fee proposal in 48 hours.
Book a call
